Conflict Management Courses

• Do you have problems dealing with difficult customers or colleagues?
• Do you or your staff have to confront aggression in the workplace?
• Do you have people who are lone working?
• Do you have to deal with complaints over the phone?
• Do you need to roll out a conflict management programme to a large part of your workforce?

• The course was well run and entertaining throughout. Did not die down at the end the way most courses do. I particularly liked that the content dealt with real life issues, making it personal, interactive.
  Contract Management Co-ordinator, The New Vic, London: Conflict Management Skills
  
  
• I came today wondering how anyone could take a whole day to teach me how to use the phone (something I've been doing for years). I go away realising there is a lot to learn. Thank you.
  Medical Secretary, Nottinghamshire NHS Trust: Managing Conflict on the Phone
  
  
• Very good. I have covered this topic twice before but this was fresh and interesting.
  Dairy Hygiene Inspector, Defra, Worcester: Safe Lone Working
  
  
• I had heard from colleague that the training was excellent and I really enjoyed it. It showed I was on correct track when dealing with an angry call but gave excellent pointers.
  Corporate Services Advisor, Charter Community Housing, Bodicote: Managing Conflict on the Phone
  
  
• Brilliant, informative and good fun. Our trainer was excellent. He made us feel at ease and I thoroughly enjoyed it.
  HR Manager, PCM UK, Slough: Train the Trainer - Managing Conflict on the Phone

Please enquire with us for a price quotation.